Every single word translated is supported by quality control and observance of the strictest European standards for process quality and customer satisfaction.
Quality certified translation, interpreting and DTP
Intrawelt’s production process and procedures are subject to regular auditing and are certified by TÜV Italia, according to international standards ISO 9001:2008, UNI EN 17100:2015 and
UNI 10574:2007.
At Intrawelt, the word Quality is more than just marketing speak; it is the result of a certified process and professional approach underpinning every single word that we translate.
The UNI EN ISO 9001 standard represents the global benchmark for certification of company quality-management systems (QMSs). The primary objective is to achieve customer satisfaction through management of an organisational system aimed at constant improvement.
The ISO 9001 standard holds final customer satisfaction as a fundamental indicator.
The ISO 17100 standard defines requirements for all aspects of the translation process that directly influence the quality and provision of translation services.
We place great importance on dialogue with our clients. This begins right from the initial request for translation services and continues with the management of any revisions, fine-tuning, evaluation of client satisfaction and finalisation of administrative procedures.
ISO 17001 certification means respect for the quality of translation and revision processes, client dialogue and maximised client satisfaction.
The UNI 10574 standard deals with the definition of services and activities of companies that manage interpreting services. It acts as a certification of achievement of service quality levels in the various forms of interpreting: simultaneous, consecutive, whispered (chuchotage), and liaison.
UNI 10574 certification is particularly reliant on training and updating professional interpreters.
Observing all the defined standards, we are internationally recognised for our high levels of interpreting training.
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